You can help avoid trouble with an unreliable or dishonest repair shop by following these steps;
1. Deal only with registered shops.Check with your state to find out the the color of their registered sign post outside the shop as every state may vary and also check for a valid Department of Motor Vehicles (DMV) registration certificate inside.
2. Ask your family, friends and co-workers for advice on reliable repair shops in your area, as well as those to avoid.
3. Keep all records, including estimates, invoicing, work orders, receipts, guaranties and warranties. Besides their importance in case you file a repair complaint, these papers serve as your record of service and could increase your vehicle's resale value.
4.If you authorize repair work by phone, write down the date and time, the name of the person you spoke with, any estimated price quotes and other pertinents details.
5.Dont be afraid to ask questions.A shop manager should explain required repairs and prices, discuss problems, and tell you about the training and experience of shop employees.
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